FAQ
ORDERS:
How long does it take to process my order?
What could delay my order?
Where is my order?
What if my order arrives damaged?
Can I cancel my order?
Can I change my order?
How do you handle backorders?
Can I place an order over the phone?
The item I want is out of stock, what do I do know?
What is your shipping policy?
How long will it take to receive my order?
Can I expedite my order?
Can I pick up my order in-store?
RETURNS:
What is your return policy?
How do I return my order?
How do I exchange my order?
I would like to return a gift I received? How do I do that?
Do you charge a restocking fee for returns or exchanges?
How long does it take to receive a refund?
I used a gift card to purchase my order, how does my return work?
Do you pay for return shipping?
PAYMENT INFORMATION:
Do accept international credit cards?
Do charge sales tax on my item?
Is it safe to use my debit or credit card on your site?
What forms of payment do you accept?
ABOUT:
What are the benefits of having an account with you?
How can I contact you if I need to?
How do I know it is safe to shop with you?
Does my computer need to accept cookies to shop on your site?
How can I get free Summit Motorsports stickers?
PRODUCTS:
What brands do you carry?
Can I write a review on a product?
How do I know what size to order?
ORDERS
How long does it take to process my order?
Orders typically take 1-3 business days to be processed. If there is any reason that your order has been delayed, we will notify you within 3 days of your purchase. If 3 days have passed and you have yet to receive an order confirmation, give us a call at 1-801-405-7433 or send us an email. Please note, orders placed over the weekend, a holiday, or after 12:00 p.m. MST on Fridays, will be processed the following business day.
For more information on our order process, click here.
What could delay my order?
We do everything we can to process your order in 1-3 business days. However, if your order is delayed, it could be for 2 reasons:
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The item could be out of stock or backordered
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The billing address you provided does not match the billing address your credit card company has on file.
Where is my order?
Once your order has been processed, and is submitted for shipment, you will receive an email confirmation with your tracking information. You can also log into your account to find tracking information. If you misplaced this information, give us a call at 1-801-405-7433 or send us an email and we will track it down for you!
What if my order arrives damaged?
We are sorry your order did not arrive ready to use! If it does arrive damaged, please keep all original tags and packaging and call us immediately at 1-801-405-7433! We will send you a pre-paid return label and send you a replacement once we receive the damaged item.
Can I cancel my order?
If you need to cancel your order, please contact us immediately at 1-801-405-7433! You are able to cancel your order if it has not yet been submitted for shipment. Once it has been submitted for shipment, it is out of our hands but you will have the opportunity to return it to us once you receive it.
Can I change my order?
Oh no, you ordered the wrong size! No worries! Just give us a call immediately at 1-801-405-7433 and we can change your order. If you order has been processed and has been submitted for shipment, you will have to exchange the item once you receive it.
How do you handle backorders?
If an item is backordered, we will send you an email with an estimated restock date. We will do everything we can to get your order shipped out to you on its estimated restock date, but if the order is backordered longer than expected, we will continue to email you notifications. All items placed on backorder will be charged at that time to secure the item for you. If you wish to cancel your order or order a replacement, call us at 1-801-405-7433.
Can I place an order over the phone?
Absolutely! Just give us a call at 1-801-405-7433 and our friendly staff will be happy to assist you!
The item I ordered is out of stock, what do I do now?
Our stock is based on a first come, first serve basis. By the time we process your order, it could be out of stock. If this happens, we will notify you immediately! We will let you know an estimate of when the item should be restocked. You will have the option to cancel your order or to order a replacement.
What is your shipping policy?
We offer free shipping anywhere in the United States on most orders over $99! Some products, like oversized products, do not qualify. If you live outside the United States, there will be a shipping charge added to your order; we cannot accept COD. This charge depends on the weight of the items you are purchasing. Please use a physical shipping address; we cannot ship to P.O. Boxes. All packages are shipped ground. If you would like expedited shipping, please give us a call at 1-801-405-7433 or send us an email.
Click here for more information on our shipping policy.
How long will it take to receive my order?
All packages shipped within the continental United States will be shipped UPS Ground or USPS. All packages shipped outside the continental United States will be shipped USPS.
Shipped via:
- UPS Ground: Depending on your location, packages should arrive in 3-7 business days. Click here for estimated transit times.
- USPS Priority Mail to Alaska & Hawaii: Packages should arrive in 2-3 business days.
- USPS International Priority Mail: Depending on your location, packages should arrive in 6-10 business days.
- USPS First Class International Mail: Depending on your location, packages should arrive in 6-12 business days.
- USPS First Class Mail: Depending on your location, packages should arrive in 2-7 business days.
Can I expedite my order?
Yes you can! If you need your order to be expedited, please call us at 1-801-405-7433 to place your order. The additional shipping cost will be added to your order.
Can I pick up my order in-store?
If you live near our headquarters in Spanish Fork, Utah, you can definitely pick up your order in-store. We'd love to have you stop by the store to chitchat, try on gear and watch the latest sled films!
RETURNS
What is your return policy?
Don’t like your gear? Ordered the wrong size? Don’t worry! We offer a 30-day worry-free return policy because we want you to be completely satisfied with your purchase! Orders can be exchanged at no charge, Orders may be subject to a 10% restock fee on straight returns, If 30 days have gone by since your purchase, unfortunately we are unable offer you a refund or exchange. To be eligible for a return, your item must be unused, in new condition, and in original packaging.Please note that all items marked as sale are final. Final sale items cannot be returned for exchange, credit, or refunds.
Click here for more information on our return policy.
How do I return my order?
STEPS TO RETURNING PRODUCTS
- Create an RMA for the item you wish to return. To create an RMA, please send us an email or give us a call at 1-801-405-7433.
- Package all your gear you wish to return along with the tags in the original packaging.
- Include your receipt and fill out the completed RMA form.
- Once your return is received and inspected, we will notify you via email that we have received your return.
- If your return is approved, a credit will automatically be applied to the original payment method used to purchase the item.
- Note: We recommend that you ship your package by a traceable method because we are not responsible for lost packages.
Send all returns to:
Summit Motorsports
[Insert RMA # here]
570 South Main Street
Spanish Fork, Utah 84660
How do I exchange my order?
STEPS TO EXCHANGING PRODUCTS
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Create an RMA for the item you wish to exchange. To create an RMA, please email us or give us a call at 1-801-405-7433.
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Package all your gear you wish to exchange along with the tags in the original packaging.
- Include your receipt and fill out the completed RMA Form.
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Include your receipt or proof of purchase and clearly indicate which items you wish to exchange and be sure to state what you would like to exchange your item for. Please include your RMA number with your item.
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Once your exchange is received and inspected, we will notify you via email that we have received your item.
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If your exchange is approved, we will ship out your new item.
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If the item you are exchanging cost more than the original item, we will contact you for additional billing information. If the item you are exchanging cost less than the original item, we will credit the card originally used to pay for the item.
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Note: We recommend that you ship your package by a traceable method because we are not responsible for lost packages.
Send all exchanges to:
Summit Motorsports
[Insert RMA # here]
570 South Main Street
Spanish Fork, Utah 84660
I would like to return a gift I received? How do I do that?
We are sorry your gift didn’t work out! If you need to return a gift, please email us or give us a call at 1-801-405-7433. We will need some information to find the account that the gift was purchased with. You will need to provide us with the first and last name, email address or phone number of the person that originally purchased the gift. Any gift that is being returned will be credited to the original purchaser’s method of payment. However, we will gladly process an exchange for you.
Do you charge a restocking fee for returns or exchanges?
We do not charge a restocking fee for exchanged items, straight returns are subject to a 10 % restock fee, also if you do not return an item in its original packaging, you may be subject to restocking fee if we are unable to put the item back on the shelf. For example, if you are returning a helmet, be sure to put the helmet and all of its original packaging in another form of packaging.
How long does it take to receive a refund?
Once your item is received and inspected (usually within 48 hours of receipt) your refund will be automatically applied to the original method of payment and you should receive a refund in 1-3 business days. Please note that it may take additional 3-7 business days for your credit card to post this refund to your account.
I used a gift card to purchase my order, how does my return work?
If you are returning an item that was purchased using a gift card, we will refund the charges to the original gift card. If you cannot find the gift card, we can issue you in-store credit to use towards a future purchase.
Do you pay for return shipping?
Unfortunately, we do not pay for return shipping. You are responsible for getting your item back to us. We recommend that you ship your package by a traceable method because we are not responsible for lost packages.
PAYMENT INFORMATION:
Do accept international credit cards?
Yes, we do accept international credit cards.
Do charge sales tax on my item?
This will depend on where your item is being shipped. We are required by law to charge sales tax to items being shipped to Utah, the appropriate charges will be added to your total and will be displayed on your final order confirmation.
Is it safe to use my debit or credit card on your site?
Yes! If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Once your order has been complete, we will not store any of your credit card information.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Click here to learn more about our privacy policy.
What forms of payment do you accept?
Summit Motorsports accepts Visa, MasterCard, Discover, American Express, and PayPal. At this time, we cannot accept money orders or cashier checks.
ABOUT:
What are the benefits of having an account with you?
Having a Summit Motorsports account has many great benefits! With your account, your benefits will include: saved account information, i.e. billing address, shipping address, phone number, faster checkout time, easier return processing, order tracking, and order history.
How can I contact you if I need to?
We are here to help!! If you need to contact us, give a call at 1-801-405-7433, Monday thru Friday 8am-6pm MST and Saturday 9am to 1pm MST to talk to our Customer Service Department. Or feel free to shoot us an email; we will get back to within 1 business day.
How do I know it is safe to shop with you?
We pride ourselves in offering a secure and safe shopping experience. We will never store your credit card information, and will always respect your privacy! We are committed to protecting all the information you give us, and want you to feel comfortable shopping with us. We take reasonable precautions and follow industry best practices to ensure your personal information is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Click here to learn more about our Safe Shopping Guarantee.
Click here to learn more about Privacy Policy.
Does my computer need to accept cookies to shop on your site?
Yes, we need you to accept cookies to enjoy all the shopping features we have to offer. These cookies allow you to add products to your shopping cart and to access your account information.
For more information on the cookies we use, review our privacy policy here.
How can I get free Summit Motorsports stickers?
We love giving away Summit Motorsports stickers! To get yours, send us an email or just send us a self-addressed stamped envelope to
Summit Motorsports
570 South Main Street
Spanish Fork, Utah 84660
PRODUCTS:
What brands do you carry?
We will carry and stock all your favorite snowmobile brands including: Tobe, GoPro, BCA, 509, Fly, FXR, Tekvest, and many more! What we have on our website is just a small sampling of what we can order. If there is something you would like to order and you do not see it on our website, just give us a call at 1-801-405-7433 and we will see what we can do!
Can I write a review on a product?
Yes, you can review a product, and we would love it if you would! This not only helps fellow snowmobilers make purchasing decisions, but also helps us know what products you like best! This will allow us to make sure we keep that product in stock so it’s always available for purchase.
How do I know what size to order?
Sizing can be tricky, especially when you are ordering snowmobile gear! But don’t worry; we have sizing charts for all your favorite brands! Find the brand you like below, click the link, and it will take you to the accurate sizing chart.