Mountain Lab Ultimate Backcountry Chainsaw

Don’t like your gear? Ordered the wrong size or not the right color? Don’t worry! We offer a 30-day worry-free exchange or return policy because we want you to be completely satisfied with your purchase! This applies to all merchandise purchased at full-price. If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange. To be eligible for a return, your item must be unused, in new condition, and in original packaging. To complete your return, we require a receipt or proof of purchase and an RMA number. 

     Exchanges are free for the first exchange (USA orders only); you will not be charged for a return label for the first exchange. We will do their very best to accommodate all exchange requests.

   For returns, there will be no upfront cost to the customer, We will provide you with a return shipping label at a flat rate cost of $9.99 (deducted from your return. USA orders only) unless the fault is that of Ours (Summit Motorsports) in which there will be no fee for the label. We are not responsible for return shipping on International orders. 

• If your item weighs over 20 pounds, you will be responsible for the entire amount of return shipping. Simply call or email us before sending your item back so we can provide you with a RA#. 

Follow these easy steps to get your gear in the mail, and to get you back on your sled!

STEPS TO RETURNING PRODUCTS

1. Create an RA for the item you wish to return. To create an RMA, please send us an email @ support@summitmotorsportsllc.com or give us a call at 1-801-405-7433 and we will provide you with a return label (for orders under 20lbs).
2. Package all your gear you wish to return along with the tags in the original packaging.
3. Include your receipt or proof of purchase and clearly indicate which items you wish to return. Please include your RA number with your item.
4. Once your return is received and inspected, we will notify you via email that we have received your return.
5. If your return is approved, a credit will automatically be applied to the card used to pay for the item.
6. Note: We recommend that you ship your package by a traceable method because we are not responsible for lost packages.

STEPS TO EXCHANGING PRODUCTS

1. Create an RA for the item you wish to exchange. To create an RA, please send us an email @ support@summitmotorsportsllc.com or give us a call at 1-801-405-7433 and we will provide you with a return label (for orders under 20lbs).
2. Package all your gear you wish to exchange along with the tags in the original packaging.
3. Include your receipt or proof of purchase and clearly indicate which items you wish to exchange and be sure to state what you would like to exchange your item for. Please include your RA number with your item.
4. Once your exchange is received and inspected, we will notify you via email that we have received your item.
5. If your exchange is approved, we will ship out your new item.
6. If the item you are exchanging cost more than the original item, we will contact you for additional billing information. If the item you are exchanging cost less than the original item, we will credit the card originally used to pay for the item.
7. Note: We recommend that you ship your package by a traceable method because we are not responsible for lost packages.

Send all returns/exchanges to:

Summit Motorsports

[Insert RA # here]

570 South Main Street

Spanish Fork, Ut 84660

CONDITIONS OF ALL RETURNS/EXCHANGES

• Items can be returned within 30 days of purchase with authorization and by filling out the form below.
• Discontinued Merchandise (a.k.a. Closeout, Sale, and Non-Current) may be exchanged or given a 'store credit' only as these items are non-refundable.
• Special order items are non-refundable/returnable.
• Products must be complete with all original packaging and in new condition.
• When shipping your product back to us, do not use the manufacturer’s packing as your shipping box. This will damage the manufactures product labeling and could void your return, i.e. helmets and boots. If you are returning one of these items to us, DO NOT ship the item back to us in just the helmet/boot box. Please put all original packaging including the helmet/boot box inside another box to ship your items back to us. These boxes get damaged in transit and can damage your item you wish to return. Items returned to us in such condition will be refused or subject to a restocking fee.
• You will be responsible for paying for your own return shipping costs if the item is not shipped in the same box it was received in and the return label was created for.
• All opened DVDs are non-refundable.
• Free items must be returned with purchased items. If a free item is not returned, the retail price of the free item will be taken off your refund.
• If a coupon code is used at checkout, you will be refunded the price of the retail less the amount coupon code. If coupon code was used for a combination for two items, i.e. 509 helmet and goggle combo; both items must be returned to get a full refund.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please send us an email @ SUPPORT@SUMMITMOTORSPORTSLLC.COM or give us a call at 1-801-405-7433

WARRANTIES & GUARANTIES

Most manufacturers will not allow dealers to make a decision on whether a product will be replaced or repaired. If you have any issues with your purchased gear, please feel free to send us an email @ SUPPORT@SUMMITMOTORSPORTSLLC.COM or give us a call at 1-801-405-7433. We will provide you with the manufactured warranty information, contact information, and can assist you with this process. We are here to make this process and easy and painless for you!